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Returns + Exchanges

At The Leather Jacket US, customer satisfaction is our top priority. We take great pride in delivering premium-quality leather jackets at competitive prices. Every item undergoes a rigorous quality check before shipping. However, if you face any issues with your purchase, we’re here to make it right through our return and exchange policy.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us immediately. We kindly ask that you provide:

  • A clear photo of the issue (good lighting and resolution preferred)
  • A brief description of the problem
  • Your order number and contact details

This allows our team to review the case and determine whether a refund or exchange is applicable. We aim to resolve all issues efficiently and transparently.

Delivery

To qualify for a return or exchange, the item must:

  • Be in original condition
  • Include all tags, labels, and packaging
  • Not show signs of wear, use, or personal damage

Returns that do not meet these conditions may not be accepted. If the defect occurred due to shipping damage or manufacturing issues, we will cover the return or replacement at no cost to you.

Non-Returnable Situations

  • Items damaged due to personal handling or misuse
  • Products returned without tags or in used condition
  • Requests made after the return period expires

If personal damage has occurred (e.g., torn leather, altered sizing), we may offer a repair service for a fixed fee. Products confirmed to have been delivered with damage will be replaced or refunded promptly.

Return & Exchange Timeline

All return and exchange requests must be submitted within 14 days of delivery.
Once approved, your request will be processed within 15–20 business days.

Your Peace of Mind, Guaranteed

We designed this policy to provide clarity, fairness, and a smooth shopping experience. If you have any questions about your return eligibility, don’t hesitate to contact our support team.
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Address: 1075 Biscayne Blvd Miami, Florida United States
Email: info@theleatherjacketusa.com
Phone: +1 (786) 414-1994

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Honest Prices, Guaranteed

Because we price our products honestly 365 days a year, we can guarantee you’re getting the lowest price available. No gimmicks, no discount tricks. We simply believe that offering customers great products at a great value is the foundation to long-term business success and is the right thing to do.

Responsive Production

All Thursdays are handcrafted in small batches 50/52 weeks per year. By producing in small lots we are able to minimize waste and overhang and churn inventory more quickly. As a result, we don’t have to build the cost of “excess inventory” into our prices, allowing us to pass along those savings to you.

Lean Business Model

Thursday was originally “bootstrapped” with our limited personal savings, which taught us how to be smart with our money. We keep fixed costs low and do almost everything in-house with a hard working team who believes in the mission, opting for equity ownership over high salaries.

Long-Term Thinking

While most “business people” tell us our markup is too low, we disagree. We are forgoing short-term profits in exchange for offering our friends, family, and customers a better value. This is something we are very proud of and believe will pay off in the long-term; after all, great products at a great value never go out of style!

Honest Prices, Guaranteed

Because we price our products honestly 365 days a year, we can guarantee you’re getting the lowest price available. No gimmicks, no discount tricks. We simply believe that offering customers great products at a great value is the foundation to long-term business success and is the right thing to do.

Honest Prices, Guaranteed

Because we price our products honestly 365 days a year, we can guarantee you’re getting the lowest price available. No gimmicks, no discount tricks. We simply believe that offering customers great products at a great value is the foundation to long-term business success and is the right thing to do.
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